How does your pricing work?
All residential carpet, upholstery and curtain cleaning is priced by the area to be cleaned at a set rate, with a minimum charge of £100. Specialty cleaning is priced by the hour with a minimum 2 hour charge. Hard surface cleaning is priced by the square foot with a minimum square footage charge. Commercial work is also charged by the square foot and takes into account the level of soiling in the carpet.
How can I pay?
All jobs are payment on completion. You may pay by cash, cheque, debit card or credit card. For Commercial jobs the payment method is either payment on completion or you may pay on account (Accounts Receivable) if you have submitted a credit application and have been approved for payment terms prior to your cleaning.
Who do I make the cheque payable to?
You always make your cheque out directly to GB Commercial Cleaning Ltd. You should never make your cheque out to the individual that has performed your cleaning.
Why don’t you charge by square footage?
Most consumers don’t know the exact dimensions of the areas to be cleaned, so in order to give an exact quote over the phone or online that we can honour, we price residential jobs by the area. We do calculate price by square footage for commercial cleaning, and for hard floor cleaning
Do you guarantee stain/odour removal?
If you want us to guarantee odour removal then you will need to get a specialty clean. This is a more technical, time-consuming process that not only cleans the surface of the carpet, but also the underlay beneath the carpet and even the sub-floor.
We cannot ethically guarantee 100% stain removal, because no carpet or upholstery is absolutely stain-proof. We also cannot guarantee removal of non-food substances: vomit, medication, urine, makeup, soil filtration lines or other staining substances. We also cannot guarantee removal of stains or spots that have been previously worked on, however you can rest assured that our technician will do everything technically correct to try to remove all stains.
What makes your company different from other cleaning companies?
We are not a company who are looking to do as many jobs as we can in one day as quickly as possible. We are a premium service company that guarantees a minimum of one hour per home. This allows us to do a pre-inspection, allows the proper dwell time for our cleaning solutions to be most effective, and allows us to do a proper post-inspection upon completion of the job. We use eco friendly cleaning solutions that are safe for the whole family, children and pets included. We move and replace most furniture, we use corner guards to protect your walls from our hoses, and our technicians wear shoe covers to ensure that they do not track dirt around your home. All our technicians arrive in uniform, drive a sign written truck, and follow a set price list for all services.
Why don’t you match competitor prices?
In the past carpet cleaning companies have had a bad reputation for “bait & switch”- offering a low price to get you to book an appointment. Once you have taken time out of your schedule, and they are there to do the cleaning, they add on extra fees for sanitising, deodorising, pre vacuuming, pre spraying, waste water handling, travel, fuel, etc. Often the customer ends up with a bill that is several times the original amount quoted. At The Birmingham Carpet Cleaning Company, we believe in clear, up-front pricing. The price you are quoted over the phone or online is the same price you pay in the home unless you decide to have additional areas cleaned or you decide to upgrade your service level. All technicians have a set price list with them and all areas are charged at the same rate, so you can rest assured that you get the same price as every other satisfied Birmingham Carpet Cleaning client.
What is your 7 day guarantee?
The Birmingham Carpet Cleaning Company stands behind all of its work- all work comes with a 7 Day guarantee, giving you time to report any areas of concern to us. If it is a cleaning concern, the area(s) will be re-cleaned until you are completely satisfied with the results.
How long will it take to dry?
Our primary cleaning machines are Hydramaster truck mounted units that are able to extract more moisture than a small portable machine, allowing dry times for most carpets between 1-2 hours. Exceptions may include apartments where we are required to clean with our high powered portable units, causing drying times to increase to 2-4 hours. We also place air movers in the cleaning area and leave them ion place while we are packing away, this greatly reduces drying times.
Do you do after hours cleaning?
Yes, with advance notice, we can have technicians available for any special cleaning needs or unique circumstances.
Please call 0121 311 1893 for information, scheduling and pricing.
What will the arrival time for my technician be?
Our technicians are scheduled 3 jobs per day. Due to traffic, changes to work orders and unforeseeable circumstances we cannot give exact arrival times. The approximate arrival times we strive for are between 9:00-9:30 A.M. 12:00-12:30 P.M. and 3:00-3:30 P.M.
On the afternoon before your appointment, you will receive a call from our office to confirm your arrival window.
What do I have to do to prepare?
All that needs to be done to prepare for your carpet cleaning is to move any breakable items out of the cleaning areas. We move and replace most common, movable household furniture. According to our business insurance, our technicians cannot safely move pianos, TVs, computers, china cabinets, and other large or fragile items.
How often should carpets be cleaned?
Carpet Manufacturers and respiratory specialists recommend getting a professional cleaning at least ever 12-18 months. Your carpets, upholstery, and mattresses act as air filters in your home and trap contaminants. If you are waiting for your carpets to look soiled before cleaning, then you are waiting too long. Schedule your cleaning on a regular cycle to ensure a clean in-home air environment.
Do you reuse water?
No. We have separate clean and waste water tanks in our vans, and the two never come in contact. For portable units we have an fresh water filling system and used-water removal system.
Can you clean apartments?
Yes, we use the same eco products and our 6 jet titanium wands and Drimaster upholstery tools. We use a high powered portable unit instead of the truck-mounted unit to provide power. heat and suction so our technician will need access to a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet).
What is hard floor cleaning?
Many people neglect having their tile and grout professionally cleaned, but just like any other porous surface, it will become soiled and trap bacteria. Our hard surface cleaning tools use cleaning solutions and water under extremely high pressure to remove this soil and dirt while strategically placed vacuum ports pick up all the soils and rinse water, safely and effectively delivering it to our holding tanks. We can clean tile & grout, balconies, pool decks, concrete kitchen tiles, bath & shower, marble & granite, driveways and tennis courts.
What is a specialty clean?
Specialty cleaning is required when we are asked to deal with major or excessive stains such as urine, wine, vomit, faeces, water, etc. “Major” or “Excessive” is defined as being more than 5 separate spots of one type of stain, or a stain that is more than 1 square foot in size. Because specialty cleaning requires extended time, effort, and specialised topical treatments, the hourly rate for Specialty Cleaning supersedes the regular per area or per square foot rates for the entire invoice. During a specialty clean we will use a tool called a “water claw” that is designed to remove contaminants from the carpet, the underlay, and even the sub-floor. An ultra-violet light and moisture sensor stick is used to help identify urine affected areas.
What other services do you provide?
We offer the following services to domestic clients. If you require commercial cleaning services you can contact our commercial cleaning division, GB Commercial Cleaning Ltd, www.gbofficeclean.co.uk
Carpet Cleaning
Upholstery Cleaning
Curtain Cleaning
Leather Cleaning
Tile & grout cleaning
Do you offer a same day service?
Often we can accommodate same day appointments, but it is always best to call at least one week in advance to assure the time slot you desire. An availability calendar is available on this website. If you find a time that is convenient and it states available then you will almost certainly be able to book that time slot(unless somebody has booked it within the past 10 minutes)
How far in advance should I schedule my appointment?
We have approximately 5 morning appointments and 10 afternoon. appointments per day. Weekends and morning appointments fill up very quickly, so we advise booking at least 1 week in advance to assure the time slot desired
Do you clean in my area?
Areas of coverage are listed on this site but if you require cleaning outside of our area of coverage please call and we will advise you of the cost of us doing the work or we will recommend another professional cleaning company.
I can’t find the exact areas I want to have cleaned on your online calendar!
Since all of our areas are priced by an average size room, just choose the package that fits your requirements and choose rooms of a similar size. When we call back to confirm your on-line booking, you can change the names of the areas. You can also write in the email what the areas actually are that you want cleaned.
What is a through lounge?
In many modern developments (especially apartments, basement suites and townhouses) there is no obvious separation between living room and dining room areas. For our purpose of defining areas, a living room and dining room that flow together and are connected will be considered two separate areas. Stairs connect one level to another. If there are more than one flight of stairs please enter the total.
Is carpet and upholstery protector included in your base price?
Birmingham Carpet Cleaning protector is not included in our base price unless you choose our gold service. Although carpet manufacturers suggest reapplying protector with every professional carpet cleaning, we leave that choice up to each individual customer. All technicians carry plenty of protector with them at all times so if you decide that you want it after booking, you can always have it applied. Just call us and we will arrange for the technician to do this for you.
What is pet odour control?
Pet “accidents” on carpets usually require more than a topical treatment in order to completely remove the source of the odour. Our technicians are equipped with a black light and moisture sensor so that they can identify the source of pet odours. Once the spots are identified, our “Water Claw” extraction technology allows us to penetrate beneath the carpet to the underlay and sub-floor in order to eliminate the odour and bacteria. Specialty clean rates will apply for this service.
Can you help with the black filtration lines around the edges of my rooms?
These are called soil filtration lines or draught marks and we have edge cleaning tools and special cleaning solutions that are guaranteed to remove or significantly reduce these. Sometimes these stains will become permanent and unless the problem is rectified they will always return in the future.
Why does The Birmingham Carpet Cleaning Company care so much about doing a good job?
We would like to remove the negativity often associated with having your carpets cleaned. We sincerely believe in the products and technology we use, and we are excited to share this knowledge and experience with you. We will do a proper and thorough cleaning knowing that you will use us again many times in the future if we always do our best. There is a reason that the majority of our new business comes from referrals- the reason is that we do a great job with a safe product for a value for money price.
How long has The Birmingham Carpet Cleaning Company been in business?
The Birmingham Carpet Cleaning Company have provided top level carpet cleaning services to clients since 2001. They are managed by Phil Mitchell IICRC, our Managing Director with all commercial matters being dealt with by our Commercial Director, Phil Sutton. Between them these two managers have over 15 years experience in the cleaning industry.
The Birmingham Carpet Cleaning Company is a division of The Sutton Carpet Cleaning Co. Ltd.
What are The Sutton Carpet Cleaning Co.Ltd’s competitive advantages?
These are some of the main advantages that The Sutton Carpet Cleaning Co.Ltd offers over the traditional carpet cleaning companies.
• We use Eco cleaning products that are family and pet safe.
• We use the most advanced carpet and upholstery cleaning technology, including the 6 jet Titanium wands and Dry Fusion low moisture cleaning system, so we can offer much faster dry times than the industry standard. In most cases carpets and upholstery dry in only 1-2 hours (30 minutes with Dry Fusion).
• The Drimaster upholstery tools cleans better and helps to eliminate operator fatigue, ensuring more consistently great cleaning results.
•The Sutton Carpet Cleaning Co. Ltd employees always arrive in uniform and drive a Sutton Carpet Cleaning Company branded van for your peace of mind.
•We move and replace most furniture.
•All technicians have fully stocked vans so they will always use the right product for your particular needs.
• Spot removal is included at no extra charge.
• Wearing shoe covers and using corner guards are two of the ways we show our respect for your home.
•Furniture pads and Styrofoam blocks are used to help avoid water damage to your furniture and to avoid staining of your carpets.
•Technicians charge for services based on a set price list, so you don’t need to bargain for the best price. If you require extra rooms to be cleaned on the day just call the office on 0121 311 1893 and we will quote you for this and arrange for the technicians to carry out the cleaning for you.
•We offer a wide variety of in-home services to meet you cleaning needs, including carpets, upholstery, mattresses, hard surfaces, windows, specialty cleaning, and domestic maid service cleaning.
•You can book your appointment online 24 hours a day 7 days a week.
•We have a 7 day satisfaction guarantee.
•Our field technicians can draw on many years of experience by calling our field manager if they run into a situation they are unsure of.
•We use specially formulated solutions that are guaranteed to remove or at the very least significantly reduce the black filtration lines that most homes have around the edges of their carpeted rooms.
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